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Review paper

Assessment of mothers’ satisfaction with health care during childbirth in a tertiary-level maternity ward

By
Adriana Haller ,
Adriana Haller

School of Medicine, University of Mostar, Mostar, Bosnia and Herzegovina

Albert Haller ,
Albert Haller

School of Medicine, University of Mostar, Mostar, Bosnia and Herzegovina

Dejan Tirić ,
Dejan Tirić

School of Medicine, University of Mostar, Mostar, Bosnia and Herzegovina

Department of Obstetrics and Gynaecology, University Clinical Hospital Mostar, Mostar, Bosnia and Herzegovina

Vajdana Tomić Orcid logo
Vajdana Tomić
Contact Vajdana Tomić

University Clinical Hospital Mostar, Mostar, Bosnia and Herzegovina

Department of Obstetrics and Gynaecology, University Clinical Hospital Mostar, Mostar, Bosnia and Herzegovina

Faculty of Health Studies, University of Mosta, Mostar, Bosnia and Herzegovina

Abstract

Aim
To evaluate satisfaction of mothers who gave birth at term with received hospital care and to find areas for improvement at a tertiary hospital.
Methods
A cross-sectional study at the Department of Obstetrics & Gynaecology at the University Clinical Hospital Mostar was
conducted by an anonymous survey using a questionnaire designed exclusively for this study. A total of 100 mothers were included in the study.
Results
Satisfaction with midwives’ communication and their approach to the women during their stay in the delivery room
was rated significantly higher (4.7±0.6) when compared to obstetricians-gynaecologists (4.5±0.8) (p=0.02). Midwives were rated better in providing breastfeeding information (4.5±0.8) than for the speed of arrival after a call bell (average grade 4.2±1.0). Respondents were least satisfied with the hygiene (toilet, shower and rooms) and the quality of food (average grades 3.8±1.1 and 3.9±1.0, respectively). Mothers with previous experience in childbirth at the same hospital rated current stay with a similar level of satisfaction.
Conclusion
Good communication skills of medical and non-medical staff are a recommended step to maintain mothers′ childbirth
satisfaction, while improvement in quality of nutrition and hygiene should be mandatory.

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